When the “same” (as in the same tagged alert in log entries) Log Entries alert is triggered after a previous incident is opened (and not resolved), a new incident is NOT created for the alert - even though I have disabled alert/incident grouping for this integration completely. Does anyone know if it is possible to create a separate incident for each new alert created by an integration (in this case log entries)?
Is this a Log Entries issue or a pager duty issue?
Hi Dalton!
Is the second event being de-duplicated into the original alert for having the same key or is there a second alert with a unique key being added to the original incident?
De-duplication is not considered alert grouping as the expectation of events is to send unique alert keys for unique alerts/incidents.
In the latter, this does seem odd and I think some more context with an incident example sent to our Support team would be great for us to look into!
Sure I can get in contact with support.